Pitching Stories Archives | Page 2 of 3 | G2 Communications Inc.-Medical Practice Marketing

Jan 26 2016

30 x 30 x 3 – the Perfect Pitch Package

In a previous blog post I talked about the email/voicemail duo pitch — how emailing a cold pitch with a voicemail follow-up can trigger a response from a reporter, often within minutes, even if you haven’t schmoozed him first at CES or SxSW.

Since reporters answer their phones less than .0000000001% of the time these days, sending a short, compelling email followed by a crisp, call-to-action voicemail in 30 seconds or less has proven to deliver results.

But what if the reporter answers his phone? Gasp! After the initial shock of hearing a live human, you have 30 seconds to tell him what you said in your voice message, plus three reasons why he should interview the most interesting person at your company.

The conversation might go like this:

Reporter: “Fred Pickleweed” (reporters rarely say, “Hello, this is So and So”) – .5 seconds

You: “This is Paula McHappy with [company X]” – 1 second

Reporter: “What’s up?” – .5 seconds

Now you have 28 seconds to tell Fred why he should care. First, you’ve done your research and you know that Fred covers the clean tech industry and loves batteries.

The problem: Tesla’s new battery for the home is supposed to extend solar power, but it maxes out after microwaving a potato.

1. What’s missing is high-density energy storage.

2. XX company makes a high-density, high-power energy storage device using a simple capacitor – no more toxic lithium batteries. The device can store energy from solar and keep the lights on for just 3 cents per kilowatt-hour – the lowest in the industry.

3. We have a great source for the story (company executive, customer, unbiased expert).

4. Either Fred is underwhelmed or you’ve piqued his interest and he wants to know more. This is where the rule of three comes in. Give Fred three delicious facts about company X’s technology in plain English, give him a metaphor and paint a picture.

If you’ve sold him on the idea, it doesn’t mean you’ve landed an interview for your company yet. Fred might say:

“Sounds interesting, but I’m working on several stories right now, so I won’t get to this for a while. Call me in three weeks.”

Or…

“Send me the email again and I’ll take a look.”

Here’s how you might respond:

“The inventor had an article published in Battery Magazine recently. I’ll send you the link to give you some more background. And I’ll check back with you in February. Thanks for your time.”

Or if you’ve hit the bulls eye with Fred, he might say:

– “Let me talk to the guy who invented this energy storage system.”

Remember the 30 x 30 x 3 rule for the voice-mail follow-up:

“30” – Think hard to find 30 words that enticingly but plainly sum up the problem ( not easy!).
“30” – Practice introducing yourself and saying you sent an email regarding your 30-word rendition of the problem in 30 seconds or less.
“3” – Have three juicy nuggets on paper in front of you to anchor you if the reporter picks up (or to use later if the reporter calls back).

Jan 20 2016

The Phone is Dead. Oh Wait… I Feel a Pulse!

The common refrain from PR professionals when pitching stories is that reporters just don’t answer their phones anymore. If only I could talk to them… I bet I could sell my story idea.

But their phone message always says the same thing… The best way to reach me is through email. So then we spend hours honing our pitches and crafting irresistible subject lines that make the grade. But for the most part nothing happens. In fact, we’re so used to being ignored even a little crumb from the reporter like a “not interested” is cause for celebration.

Emails vaporize, we’re left out of the media echo chamber. So we try a virtual handshake greeting on Twitter, hoping they reply or RT our tweet.

But there’s a 1-2 punch that could bring surprising results if done with efficiency, honesty and humility.

Say hello to the voicemail-email duo. Next time you email your pitch to a reporter, try placing a call immediately afterwards and let that person know you sent it. State the idea for the story you’re proposing, the time stamp, the subject line and your phone number. Oh, and boil your voicemail down to 30 seconds. You may even want to write a script so you don’t fumble in the rush to meet the 30-second time frame.

You’d be surprised at how often your email gets read and a response shows up in your inbox, oftentimes within minutes of leaving your message.

There are no guarantees you’ll get a message back every time but it’s worth the experiment.

And stand behind your story proposal; that you’re not doing it for the boss or a client. You authentically believe your story carries an important message for readers. You stand behind your conviction that your story idea has teeth.

At WriteCulture I teach PR agency account teams to pitch stories to the media which covers the 1-2 punch.

Next up: what if the reporter answers your call? What should you do?

Feb 06 2014

How to Bond with Today’s Freelance Journalist: a Q&A with Healthcare and Business Writer James Ritchie

With hybrid expertise on the business and healthcare beats, James Ritchie has earned himself job security at a time when journalism keeps changing. “Business journalism is never going away,” he explains. “People need business information to make decisions.” What’s more, Ritchie says, “I have a broad background in covering healthcare; that’s my competitive advantage.”

Ritchie has more than eight years of experience covering healthcare, including medical practices, health IT, insurance companies and hospitals. After working as a staff reporter for the Cincinnati Business Courier, Ritchie became a full-time freelance writer for a variety of media and corporate clients. He continues to write for American City Business Journals in several capacities.

I asked Ritchie about the role of PR in his day to day work as a journalist.

How has journalism changed for you in the last 3 to 5 years?

“The pace has changed. Throughout the media world, you see a lot more short pieces on the web to break or update news. Headlines need to scream, ‘Read me!’ Quite a few stories can be told with infographics and bullet points. It’s harder to get and hold people’s attention, and if you’re planning to write a long narrative piece at many publications the bar is very high. It had better be a remarkably interesting story.

“Of course, it depends on your audience too. In the traditional daily newspaper you have sports, business, news, comics, etc. But now a lot of people are reading about what they’re interested in and tuning out nearly everything else. If I own a restaurant, I’ll read a trade publication on restaurants. And if you’re writing on business and particularly in specialized areas – in my case, usually healthcare – you’re more likely to publish the stories of 700 words or more, because the audience is hooked by virtue of the topic.

“But there’s still no room to be boring.”

What makes a great story?

“What I’m going for is something inherently useful to the reader. They’ll take the information and do something with it; it’s not a passing interest.

“There are a lot of ways to tell good stories. News today is often recursive, where one outlet is quoting – and linking to – another. If you can show your readers something interesting or useful in that way then you’ve done them a service. For investigative stories, you often see data journalism, where you’re trying to pick out trends from a big data set. If you can analyze the databases, you can tell stories that you couldn’t have gotten to in the past.

“But there’s still a place for going out and looking people in the eye and getting stories. We have to be careful not to move too far away from that. You need humans to tell the stories.”

How often do you deal with PR professionals?

“Quite a lot. There are many cases where PR people help me to get in touch with executives, physicians or other sources in their organizations. And I listen to their pitches as long as they’re relevant to something I might write.

“Of course, you can’t respond to everything. A healthcare reporter shows up on all kinds of lists. When I was in a staff reporter job, I would probably get 200 emails a day. But most of them wouldn’t be relevant to me. They may have personalized the email with my name, but it was going to a whole lot of people. One time I got a pitch about a health screening van in a parking lot in Montana. I would delete that.

“Things that are pitched to me specifically, I read.

“I like Help A Reporter Out (HARO); I put queries out. If it’s a hot topic you get a lot of response both from PR contacts and directly from sources.”

What can PR people do to improve their relationship with you?

“Probably the main thing is to focus on the person-to-person relationship. Build a social bond. You might not be best friends, but you can position yourself so your email gets read. Send a sentence or two. Say, ‘I have a story I think you might like.’

“If you can provide an exclusive story that’s in line with what the publication does, that helps. Journalists work hard for exclusives. If a PR person says, ‘I’m going to give this to you first,’ that’s of interest. Barring that, at least bring a new angle.”

Do you value the PR-Journalism relationship?

I value the relationship. If you call an executive at a hospital or large company, in many cases they’ll refer you back to a PR person. The PR person can often get you the access you need. The second thing: They’re there, and people internally are feeding them stories that you might not hear about otherwise.”

James Ritchie image: provided by James Ritchie

Jan 22 2014

Healthcare PR Advice from Editor Donald Tepper

Donald Tepper is editor of PT in Motion, a publication for members of the American Physical Therapy Association (APTA). PT in Motion covers relevant legislation and association news, and “discussion of professional issues and ideas in physical therapy practice.” G2Comm works with a wide range of healthcare providers so I talked to Tepper to get his take on working with PR professionals.

Tepper provides some sage advice for PR folks who want to impress editors by delivering useful and valuable stories.

Know Your Story Inside and Out

Tepper has encountered PR pros who know virtually nothing about their own products or company beyond the press release. “If I’m interested in pursuing a story, I find it frustrating to ask basic questions and the PR person knows absolutely nothing,” says Tepper. “They can’t clarify anything in the press release or speak to anything beyond what’s in it.”

“A lot of PR people think their main function is to pitch. Trouble is they don’t know what to do next. They don’t know how to tailor a pitch to a particular news outlet.” It helps if PR reps have some honest curiosity and interest about what they’re pitching. Don’t just do a robo call.”

Know My Story Too

Tepper once worked in PR. “When I was on the PR end, reporters would call to ask questions; they knew the subject and the publication and I knew theirs. He doesn’t expect PR people to be experts on his publication but knowing Tepper’s story means knowing what’s relevant to his readers. “I may get a pitch about a chiropractor who offers a product or service but—because the focus is on the chiropractor—it’s not relevant to my physical therapy readers. But if the product helps PTs do their job, I’m interested. Tell me why it’s relevant.”

Know What Makes a Story Valuable

“Why should our readers care?” questions Tepper. “If [PR pros] can answer that, I love it. The size and exposure of your company is not important; the topic and angle you’re pitching is. Pitch me an interesting topic that readers haven’t read before; nuggets of useful advice.

Value for PTs means information that helps them operate their businesses better. For example, “we would write about what questions you should ask when evaluating EMR [electronic medical records] systems. Or concept pieces such as ‘What is Crowdsourcing?’ Both have relevance for PTs.”

If you’re pitching a product, the same value criteria apply. “One inventor developed a new cane – Swiss army knife of canes — that found its way into a larger article on inventors. We wrote about how the inventor came up with the idea, then how the product was developed and commercialized. That type of article goes over well.”

Know What Journalist’s Look For

Journalists are always looking for credible and knowledgeable sources. Make your pitch attractive by providing a source “who is willing to be quoted and talks beyond yes and no answers.”

“We prefer to talk to clinical people at smaller companies. More productive interviews have been with clinicians who’ve founded and grown their own practices. They have both a business and clinical perspective.”

Highlighting contrarian points of view is also important to journalistic integrity. Tepper uses multiple methods to identify diverse sources, including social media platforms. “We’ve had articles where we’ll do basic online research and turn up great sources that way. We also have an editorial advisory group…[and] rely on APTA staff specialists.” If your sources understand the POV you bring to a larger story, you can make it easier for journalists to integrate their voices into their articles.

Know How to Write

Don’t let weak writing stand in the way of your story. “Many of the news releases and announcements I receive are not well written,” says Tepper. “If it’s poorly written or has grammatical errors, it reflects poorly on the message of the release. I recognize that releases are written to please the client, but it would be nice if PR people attempted to inform the client that if changes were made to the release it would make it far more effective.”

Good grammar is the minimum. To really stand out, you need strong, compelling language as well. “Too many releases use ‘PR language’ with terms such as revolutionary, extraordinary, and cutting-edge.” Cliches make readers tune out. Grab editors’ attention with clear, fresh language that explains the specific value of your story.

Think Before You Pitch

Tepper’s bottom line: “PR professionals need to understand that PR is more than pitching stories.” Before blasting editors, know the details, context, value, and interest of your story.

Image provided by Donald Tepper

Jan 13 2014

How to Pitch a Healthcare Influencer: Q&A with Forbes Columnist &Tech Innovator Robert Szczerba

“Rocket Science meets Brain Surgery” is the attention-grabbing personal slogan of Healthcare innovator Robert J. Szczerba. And he can back it up: Szczerba started out in Electrical and Computer Engineering at the University of Notre Dame, where he performed research with the Jet Propulsion Laboratory. He then spent more than 15 years at Lockheed Martin as a Chief Engineer and later Corporate Director of Healthcare and Life Sciences.

Today, Szczerba is out to revolutionize Healthcare through advanced technologies. He left Lockheed in 2013 to form X Tech Ventures, a company built on William Gibson’s famous quote: “The future is already here, it’s just not evenly distributed.” For Szczerba, this quote captures “a simple message: that the answers to some of our most complex problems may not be light years away but may simply require a more informed look at the present.”

Why did Szczerba turn his focus from aerospace to healthcare? “My interest in healthcare arose about 6 years ago when my son was diagnosed with autism,” he explains. “That experience gave me insights into the deficiencies of the healthcare industry and also motivated me to find ways to improve it.”

At X Tech Ventures, Szczerba oversees incubation and acceleration of technologies for diverse companies. He also writes a column at Forbes exploring the “intersection of technology, innovation, and healthcare.” I did a Q&A with Szczerba to learn how healthcare PR pros can connect and collaborate with industry thought leaders and innovators.

Do you see the Forbes column as a media trend, where industry executives–not journalists or editorial columnists–are viewed as thought leaders?

“I’d compare the media trend today of using industry executives as columnists with a similar situation in sports broadcasting from several years ago. In that case there was a lot of controversy when a professional player went directly from the field to the broadcast booth. The feeling from traditional broadcasters was that the player ‘didn’t pay his dues’ as they had. But the athletes became color commentators and were paired with traditional broadcasters to produce a higher quality product. I’m not a traditional journalist: I provide “color commentary” on the technology and healthcare space. I’m an opinion writer.”

What strikes you as good subject matter for a column?

“The subject matter that I’m most interested in revolves around looking at problems from different or unique perspectives…Can we take a common technology in one domain and apply it to another? Like the intersection of the aerospace and healthcare industries. Flight simulation is common in aviation to train pilots in very complex and stressful situations. You can test complicated scenarios on a simulator in a low-risk, low-cost environment.

So, what would happen if you built a ‘flight simulator’ for a hospital to train people on new procedures in the ICU or ER? Why should a nurse have to read a 200 page manual to learn how to use a new medical device when they could practice using the same device modeled on their smart phone?”

What do you find frustrating with PR people who contact you?

“I really don’t like ‘attack pieces.’ People often pitch me stories that attack another person, product, or concept. I have no issue with writing a critical piece about another person’s idea, as long as I have an alternative approach to put forward.

Destruction is easy; but creation is difficult. When people pitch ideas that criticize products or concepts I always ask what their approach is and why it’s better. Unfortunately, more often than not they rarely have a good answer.”

What do you find helpful?

“I appreciate it when someone sends me comments or suggested topic ideas, but not as part of a formal pitch. For example, sometimes people send me comments on my recent articles suggesting another article for me to look at that takes a different point of view.

I also appreciate it when PR people have done their homework on what I write about and are able to give a quick 30-second summary of why this topic might be of interest to my readers.”

Who or what is your ideal source?

“I don’t think my ideal source falls into any one particular category. I tend to reach out to people who are passionate about their topic. Someone who wants to change the world and is cocky enough to think they can. These are the people I want to talk with.

Who says that the greatest ideas need to come from the chief of surgery from a major hospital as opposed to a charge nurse in a rural clinic? The best ideas don’t always come from where you’d expect them.”

How do smaller companies grab your attention?

“For my columns, I don’t differentiate between large and small companies; I only differentiate between large and small ideas.”

Image provided by Robert Szczerba: